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The Money is In the List

The money is NOT in the list! The BUSINESS is in the RELATIONSHIPS.

This is another major pet peeve of mine! To state that the money is in the list depersonalizes your customers, makes them an object to get gain from, and gives you a completely false impression of what an email list is to be used for.

The statement refers to the mistaken belief that some internet marketers like to perpetuate, that you cannot run a successful business without a large opt-in email list. This is a false premise to begin with.

Yes, an email list CAN enhance some businesses. It is a waste of time for others. And it is always a waste of time if you have such an inconsiderate attitude about it, because you will never see your way clear to using it in a way that your customer actually appreciates if you think of them as a piggy bank, instead of as an individual with needs and desires which you can help to meet in an honest and genuine manner.

I cannot tell you how many email subscriptions I have canceled due to a selfish attitude on the part of the publisher. I could care less about what you want to sell me. I don't care about your latest thing that you want me to buy when you just sent me an email three days earlier about some other latest thing that you wanted me to buy then. And I REALLY don't care (in fact, it ticks me off) when you tell me about something, then remind me a day later, then warn me two days later that it is almost gone, then send me more warnings that I'll miss it if I don't get it now! I didn't want it the first time, and I am even less interested the fifth time!

To use a list properly, you need to use it to build relationships. Let them know who you are, and that you have hopes and dreams that they can identify with. Drop a note at the bottom that a specific item is on sale, or available, or tell them where they can find something related to what you want them to know, but do NOT make that the focus of the email! Give them something they WANT to hear - knowledge, instruction, humor, entertainment, etc. Give them a little piece of yourself that enhances their life in some way. You then are beginning to build a reciprocal relationship with them. If you want something from them, you must demonstrate a willingness to give first. And you must give them a reason to trust you - your information must be reliable and useful, or you must show constancy in being there on a regular basis even if it appears that you are not getting anything in return.

Your email list consists of people. You should feel that they are people that you care about, and want to help. That you want to make them smile. That if it were their child's birthday, you'd want to tell them to have a great day. If you don't feel that way, then you'll not ever realize the potential of a list, because you'll offend without having a clue how you even did it.

A list has to be reciprocal. It is not just for your benefit. It is primarily for THEIR benefit, or it won't be read. They'll buy from you when they care about you, trust you, and feel that you understand them.

Contributors: Laura Wheeler